Returns Policy

The Buyer may cancel the order for Goods that are usually in stock for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email to within 7 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery.
The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.

A delivery charge will be charged if a pickup is required to complete a return. 

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller by email to within 7 working days of receipt of the Goods.

The right to cancel does not apply to contracts for the supply of Goods made to order.

Goods must be returned by the Buyer at the Buyer’s expense within 28 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer or for the cost of replacement Goods.

Returned items are subject to a handling fee. 

Goods to be returned must clearly show the order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

Unfortunately, we cannot accept returns of the following goods:

  • Powdered or bagged products, such as cement, post-mix, plasters or fillers
  • Bulk bags/poly bags of aggregates or decorative stone
  • Perishables and other items that may deteriorate with a short shelf life
    (Sealants, silicones, glues and wood fillers etc.)
  • PIR insulation boards, glass wool and Plasterboard sheets
  • Paint or Preservatives
  • Products that are not stocked by us and have been purchased or cut specifically for your order, for example Machined Larch or Oak, Spruce, Birch, Beech or Phenolic Plywood, Artificial Grass
  • Any items that are on Clearance Offer or end of the line stock.

These goods are not accepted for return on the basis that they can weather, deteriorate or are special order items bought specifically. If you are unsure that any of your ordered items meet these criteria, please do not hesitate to contact us before making your purchase.

Full T&C's are available here.